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Critical to the management of secure facilities is 24 hour, real-time communication and surveillance. The Jacques secure facilities IP intercom and public address system provides prisons, police stations, court houses and correctional facilities management with a highly reliable, integrated communication and monitoring system that offers staff, inmates and visitors security through communication. Importantly, the IP based communication system seamlessly integrates with a wide variety of security, building management and surveillance technologies to ensure a safe, secure and cooperative prison environment.


Jacques has built its reputation on its continued and ongoing successes in the prison communication market. Jacques prison communication system supports inmate management, central control and monitoring and visitor communication. In-cell intercom terminals provide high quality audio communication, calling to and from central control rooms. The system provides features such as audio covert monitoring, public address, tamper detection, audio self-testing and reporting functions. The system also offers redundancy ensuring continued, reliable communication 24/7.



The responsibility of corrective facilities is to maintain appropriate inmate security while focusing on the rehabilitation of offenders as they begin to integrate back into the community. Implementing rehabilitation services whilst maintaining maximum security can be contradictory, however, Jacques’ Communications System provides high level security with the advantage of flexible features to meet a wide range of requirements. Jacques’ Communication system offers intercom terminals, Public Address (PA), access control, CCTV, non-contact visitor communication and integration into third party infrastructure.


Jacques IP communication systems integrate via high level interface to a large number of industry recognised partners. Integration with building and security, CCTV, telephony and access control systems ensure a complete security solution.


The system shall interface call audio to third party recording devices including digital, SIP or analogue devices. Recording output is provided for at least 32 simultaneous conversations. The system also supports exporting of intercom call audio and creating of an event trigger to a 3rd party system when a call is generated. The audio can then be recorded by a CCTV camera associated with the intercom.


The system provides specialised call handling to and from multiple control rooms via hierarchical and/or peer to peer predefined structures. The PC master station with graphical user interface (GUI) is specifically designed for the corrective services environment, ensuring hassle-free system operation. Calls can be transferred between master stations while auto remote configuration ensures unattended master stations will transfer calls to other master stations.


The system features advanced covert monitoring capabilities whereby a master station with the appropriate permissions can covertly monitor (listen to) audio from any intercom terminal. While operating covertly the system disables any call-connected notifications (eg. Call LED) at the intercom terminal while restricting any audio from being transmitted to the intercom terminal allowing for optimal audio monitoring.


The system is configurable to allow for the triggering of events in conjunction with an action performed in the intercom system. Event triggers include (but are not limited to) CCTV switching, light on/off switching, door/gate/boom gate release, pre-recorded message announcements, night switching (call diversion relating to hierarchy, based on time of day) and bell or warning alarm scheduling.


Jacques offers Non Contact (NCV) & Contact Visit (CV) Systems for use within secure facilities. NCV systems allow for visitors to communicate via intercom devices with prisoners without permitting physical contact. CV systems provide covert monitoring devices to facilitate the recording, monitoring and intruding of prisoner communication discretely.


The system provides an acoustic echo cancellation (AEC) engine when used in full duplex mode to significantly reduce unwanted interference from acoustic reflections and feedback.


Priority queuing of calls allows the system to identify and prioritise calls from predetermined important, high risk or danger areas ensuring communication lines from caller to central control are handled with precedence. 256 call priority levels are available.


Ability to isolate calls from nuisance callers who may continue to press the intercom call button.  Isolated calls can be manually deisolated or a global time-out can be configured.


All prison intercom terminals are robust, water protected and vandal resistant. They are designed to withstand harsh prison environments and continuous usage. They perform continuous tamper detection, integrity and diagnostic testing. To further enhance reliability of the call button, prison intercom terminals can be equipped with self-testing buttons whereby the system automatically tests terminal buttons, guaranteeing their reliability.


The system provides threshold monitoring whereby a call is automatically connected to or an alarm notification is activated should a predetermined ambient noise level be exceeded at any configured intercom endpoint.


Prisons & secure facilities depend on system reliability. Jacques systems featuring redundant and distributor server frameworks that limit single points of failure, ensuring system robustness and site-wide reliability.


Jacques’ system is ideal for small to large police stations which encompass a number of holding cells. The intercom terminals provide user-friendly, hands free operation once a call is connected, which can withstand the conditions of these harsh environments. Additionally, intercom relays allow police to unlock doors and gates from the intercom terminal. Police, staff and prisoners can easily communicate while keeping a safe distance through Jacques weather and vandal resistant intercom terminals.

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